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AIRPORT FACILITATOR X TUTORIAL MANUAL
The following resources are required to conduct the course: Classroom with 1 computer per student, with CM skilling loaded Data projector Facilitator manual Participant Guide per student Note: minimum instructor / facilitator requirements may be met by using multiple resources. 3 hours, including breaks By the end of this module, participants will be able to: flight information Search for a flight acceptance figures customer lists The Flight consists of 5 units: Flight Information Search for Flight Information Acceptance Figures Action Lists Menu Theory assessment is conducted at the end of this course and requires 80% passed mark. The target audience for training is: All CM Users located in all Qantas domestic and international airports. 5 Search for Flight Information Acceptance Figures Acceptance Figures Multi leg flight Action Lists Shortcuts Accept Group F Catering Figures F Customer List F Menu Disruptions SF Non-Operational Flights F Outbound Connection Summary SF Lists SF All Connection F Refine Baggage List criteria Cancelled Bag Tag List F Failed Links F Linking Customers on List Blocked Seats List ing the Tracked Customers List ing Flight Coupon Reconciliation Data CM New Starter Flight Version September 2017 Document owner: Qantas- Training & Development Team of 74Ĥ Course Information 15 minutes Course Overview Target Audience Time Objectives Course Modules Assessment Training Resource Requirements Instructor / Facilitator qualification requirements Participant numbers The aim of this course is to introduce the Customer Management (CM) Flight application function. CM Release v51 Boarding gate more visible image updated 7.0 Updates to include changes and additions from CM Version 53/54 CM New Starter Flight Version September 2017 Document owner: Qantas- Training & Development Team of 74ģ Table of Contents Course Information. 03 November September CM Release v5.0 Filter list updated to include Date of Birth filter. Content owner: Manager, Airport Service & System Development Document owner: Domestic Customer Experience- Training & Development DOCUMENT CONTROL Author Department Release Date Version Modifications since last version Louise Ahmat Louise Ahmat Shun Botfield John Rinaldi Shun Botfield Domestic Customer Experience- Training & Development Domestic Customer Experience- Training & Development Domestic Customer Experience- Training & Development Domestic Customer Experience- Training & Development 10 June Change to Flight Updates SF2 & Refine Baggage Criteria. This Training Manual is subject to review and updates annually. These changes will be communicated via Airport Service and System advisors. Disclaimer: System changes are ongoing as CM continues to be refined.
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1 Altéa Departure Control Customer Management Facilitator Manual New Starter FlightĢ Copyright 2016 Qantas Airways Ltd Copyright of this document is the property of Qantas Airways without whose written permission reproduction in whole, or in part, is strictly prohibited.